Encounter.

let me tell you about this woman who came into the store yesterday.

She comes in every now and again, and is a bit odd, not hugely odd like the woman who is always resplendent in dirty clothes, a rank smell, and a flawless manicure, who spends twenty minutes (not an exaggeration - at least twenty full minutes) walking slowly around, staring at things, then touching them, then putting them back and moving on to stare at something else. Or the guy in the Hell's Angels outfit who comes in once a week to touch the leather leashes for a few seconds, and then walks out. Or the woman (I think? not sure about this) who periodically comes in to ask the same questions over and over again, smiling creepily the whole time. Those people are profoundly strange. This woman is just a bit odd, with orange foundation applied uniformly all over her face, including the lips, an obvious short wig plopped awkwardly on her head, and huge sunglasses.

But yesterday she stood out. She walked around for a couple of minutes, then stood in front of me and stared.

.....can I help you?

Do you carry Wellness dog food?

Yes, it's right there (in front of you, you just stared at it for thirty seconds)

How has the recall of Wellness affected your business?

....it hasn't? Wellness wasn't recalled.

Yes it was. I'm a lawyer working on the case.

.......

Innova was recalled too, but you still carry it.

Uh. No it wasn't.

I'm a lawyer. I am gathering evidence for the case. What can you tell me about how the recall has affected your business?

IT HASN'T.

[gathers things, snakes out door] I'll be in touch. I'm a lawyer, I need evidence.

K, good luck with that!